Return Policy

1. Returns & Exchanges

Due to the personal and delicate nature of luxury fragrance and body care products, items must be returned unopened, unused, and in their original sealed packaging within 14 days of receipt to qualify for a return or exchange.

2. Non-Returnable Items

• Opened or Used Products: Items whose seal has been broken or that show signs of use.
• Personalised Creations: Engraved, customised, or made-to-order pieces.
• Gift Cards & Samples: Gift cards, vouchers, and complimentary miniatures or samples.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery with proof of purchase and photographs. We will promptly arrange a replacement or a full refund.

4. Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method. The time required for the amount to appear in your account depends on your issuing bank.

5. How to Request a Return

To request a return or exchange, please contact our customer service team through the Help Center with your order number. Our team will guide you through the next steps.